Privacy policy

Raquel Márquez Guiu
(The Paella Experience)

45498191M

C/ Historiador Cardús, 135
08226 Terrassa (Barcelona)

info@thepaellaexperience.es

+34 611 599 450

Your personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). The controller’s details are shown in the summary on this page.

The data you give us when you submit the quote form or contact us by email, phone or WhatsApp: name, email address, phone number, type of event, date, location, approximate number of guests and anything you tell us in your comments. If you let us know about any guest allergies or intolerances, we use that information only to adapt the menu.

These are the purposes, their legal basis and how long we keep your data:

Replying to your request and preparing a quote

Your consent and taking pre-contractual steps at your request

Until your request is resolved and, at most, 12 months if no service is booked

Managing the booked service and its invoicing

Performance of the contract and compliance with legal obligations

For the duration of the relationship and the statutory periods (tax: 6 years)

Answering enquiries by email, phone or WhatsApp

Your consent when you contact us

Until your enquiry is resolved

Sending you our newsletter with news and events, if you subscribe

Your consent when you subscribe

Until you unsubscribe (link in every email)

Analysing website use on an aggregated basis

Your consent in the cookie banner

See the cookie policy

We do not make automated decisions or build profiles with your data, and we will not send you commercial communications without your express consent.

Fields marked with an asterisk (*) on the form are required to handle your request; if you do not complete them, we will not be able to prepare your quote. The rest are optional and help us tailor the proposal. We do not collect data from children under 14.

We do not share your data with third parties unless required by law. To provide the service, we work with providers acting as data processors, under contract and with appropriate safeguards: web hosting and email (Webempresa, with servers in the European Union) and, when you allow it, Google Analytics.

If you message us on WhatsApp or interact with us on Instagram, that data is also processed by Meta Platforms, which may transfer it to the United States under the EU-US Data Privacy Framework.

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time, and withdraw your consent, by writing to info@thepaellaexperience.es with the subject line “Data protection”.

If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos,www.aepd.es).

We apply appropriate technical and organisational measures to protect your data and to process it lawfully, fairly and transparently. Please make sure the data you give us is accurate and let us know if it changes.

We may update this policy to reflect legal or service changes. The current version is always the one published on this page.